The Regular and Crisis LiHEAP Assistance Program operated by The Community Action Program for Central Arkansas typically operates from January – April and July – September, as funding is available. The program typically provides assistance for electric and gas bills. For more information in Faulkner County, please contact our Faulkner County Support Office at (501) 358-8653, at 707 Robins St., Suite 700, Conway, AR 72034, or by email at fcheap@capcainc.org. In White County, please contact the office at 501-279-2015, at 703 Marion St. Searcy, AR 72143, or email wcheap@capcainc.org. In Cleburne County, please contact our team at 501-428-9204 or by emailing CCHEAP@capcainc.org, you may also visit either office in Faulkner or White counties as our Cleburne County office is closed permanently. How to process an appeal: “If you disagree with the decision made on your application and want to file an appeal, you may do so by obtaining and completing a Hearing form from this agency.” Per the 2021 LIHEAP Policy Manual, the Hearing Form is attached above.
The Low- income Home Energy Assistance Program is designed to assist eligible persons with utility bills. A number of Individuals who participate in the LiHeap crisis program are enrolled in the Assurance 16 Program. Assurance 16 builds upon the individual’s strengths and provides information on ways to reduce their home energy needs. These programs operate only when funds are available. When available fans are provided to participants through our Fan Program.
When LiHEAP is not in operation other emergency utility assistance may be provided to eligible households, dependent upon available funding.